Updated: 2021-04-06

Applying

Citizens of the Republic of Uzbekistan are entitled to apply to state bodies with applications, proposals and complaints.

The exercise by citizens of the right to appeal should not violate the rights, freedoms and legitimate interests of other individuals, society and the state.

Citizens of foreign states and stateless persons are entitled to apply to the state bodies of the Republic of Uzbekistan in accordance with this Law.

Relations in the field of citizens’ appeals to citizens’ self-governing bodies are regulated in accordance with the procedure established by this Law.

Citizen’s appeals are not subject to consideration in accordance with this Law, if the legislative acts provide for different procedure for their consideration.

Forms of citizen’s appeals

Citizens’ appeals are submitted orally or in writing. Oral and written appeals of citizens are of equal importance.

Citizens’ appeals can be individual or collective.

About procedure of working with appeals

Forms of appeals

Application - is an appeal of citizens requesting the assistance in enforcement of rights, freedoms and legitimate interests.

Proposal - is an appeal of citizens containing recommendations for the improvement of government and social activity.

Complaint - is an appeal of citizens requiring restoration of violated rights, freedoms and legitimate interests.

Requirements to appeals

In appeals last name (first names, patronymic) and the information on the place of residence of individual shall be stated, matter of application, proposal or complaint shall be explained.

A written appeals shall be signed by an applicant. If it is impossible for applicant to sign an appeal, it shall be signed by a drafter with additional statement of his/her last and first names, patronymic.

Appeals that do not contain last name (first name, patronymic), information on the place of residence of an individual or contain false information as well as appeals that are not confirmed with signature shall be considered as anonymous appeals and are not subject to consideration.

Documents for downloading

Schedule of appointment of citizens by the Joint-Stock Commercial Bank “Asaka” and his deputies

For an appointment, you must register the day before the appointment by phone (+99871) 200-55-22 or 1152.